Here are some common questions.
Check In / Check Out Times
You can check in as early as 3:00 p.m. if your room has been cleaned and is available. If not by 3:00, it should not be much later. Remember, we do not have a 24 hour front desk and if you plan to arrive after 8:00 p.m., you will need to let us know. Check out time is 11:00 a.m. Due to our popularity, we are unable to offer late check outs.
We understand plans change! If you booked your reservation direct with us, please call us as soon as possible as we do have a 48 hour cancellation policy (Offseason: October 1 – April 30th) and a 72 hour cancellation policy (Peak Season: May 1 – September 30th). You will need your “Confirmation Number” and you will be provided a “Cancellation Number”. This is your proof of canceling. If you cancel your reservation within the cancellation period, we will charge you a cancellation penalty for one nights stay plus taxes.
PLEASE NOTE: If you have booked your room with an online travel agent (i.e. Expedia, Orbitz, Hotwire, Hotels Tonight, Booking.com, Priceline etc) and need to cancel, you must contact the online travel agent you booked your room with to cancel your reservation.
Rollaway beds are $15.00 per day and we limit them to one per room. Cribs are $5.00 per day. Most rooms are equipped with hairdryers, coffee makers, and microwave/refrigerator combos. The cabins do not have these amenities standard.
The outdoor heated pool is open mid May through mid September and the outdoor hot tub is open year around. A guest laundry is also on site and laundry soap products are available.
We accept Cash, MasterCard, Visa, American Express, Discover/Novus, Diner’s Club and Carte Blanche. We cannot accept personal or business checks unless received 14 business days prior to your scheduled check-in date.
A Credit card is required at time of booking. A pre-authorization for the first night’s stay will be placed on the credit card provided within your cancellation period. See information on cancellations or for further information or questions, please call our front desk at 719-685-5492. This does not apply to group bookings.
The front desk is open from 7:00 a.m. until 10:00 p.m. from mid May through September. The office hours shorten to 7:00 a.m. until 9:00 p.m. mid October through April. Sorry, we do not accept pets. We are a non-smoking facility.